Customer Service
CUSTOMER SERVICE
Questions about your order?
If you have any questions about your order, delivery, returns, exchanges or damaged products, please contact us at:
MONO JAPAN STORE
Pannekoekstraat 51A
3011 LC Rotterdam
The Netherlands
shop@monojapan.nl
DELIVERY & SHIPPING
For information about shipping costs, delivery times, international orders and customs duties, please see our Shipping & Delivery page.
RETURNS & EXCHANGES
For information about returns, exchanges and your statutory consumer rights, please see our Returns & Refunds policy.
PAYMENT
We offer secure payment methods through Shopify Payments and other payment providers available at checkout. The payment methods available to you depend on your location and the options displayed during checkout.
VAT & CUSTOMS
Prices and VAT treatment may vary depending on your delivery destination. For orders delivered outside the EU, import VAT, customs duties or other charges may apply and may be payable by the recipient.