Tax-free for non-EU / free shipping from €80 NL, from €100 EU*

Shipping & Returns

DELIVERY & SHIPPING CHARGES

* The items of MONO MONTHLY are exception with the cancellation and return. Please check MONO MONTHLY how it works & FAQ page.

** All the products of MONO MONTHLY "WHITE MISO & TAMARI" do not apply to the free shipping below, and their shipping costs are different. Please check the shipping page for "WHITE MISO & TAMARI" products.

Delivery

MONO JAPAN shop delivers in all of Europe. For transport and delivery, we work together with PostNL and DHL. You can choose to have your package delivered at home or specify an alternative address.

Attention: you cannot use a PO box address.

Shipping charges

Per region MONO SHOP only has one shipping charge despite size or weight, which will be charged per order.

Regions:

Country/Region:

Shipping charge
per order:

Free shipping 
on orders above:
Netherlands
€5,00
€75,00 
Belgium, Germany

€11,00

€100,00 

Europe region 1

€15,00

€100,00 

Europe region 2

€20,00

€175,00 

World

€25,00

€250,00 

 

Countries of region 1: Denmark (excluding Faroe Islands and Greenland), England, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (including Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands) and Sweden)

Countries of region 2: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic, Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Island, Gibraltar, Griekenland, Greenland, Iceland, Kanaaleilanden, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Servia, Turky, Vatican, Russia and Switzerland.

Delivery times

After we have received your payment we will do our best to send your order as fast as possible.

Within 1~3 working days you will receive an e-mail with track & trace code. With this track & trace code, you can follow the exact status of the delivery.

In case an article is not in stock, we will order it for you and provide you an estimated delivery time.

In case you have not received your order after the delivery time has passed, please contact us at shop@monojapan.nl

Attention: After the shipping is arranged and the package is handed to the shipping company, we cannot stop or change the delivery.

Delivery outside Europe

Shipping fees for deliveries outside Europe are not refundable in the event an order is refused for any reason when international delivery attempted. If an order is refused for any reason, merchandise price only will be refunded to credit card holders when the merchandise is returned to us.

If your delivery address is not within the EU countries, please note that customers the person purchasing are responsible for all duties and customs fees. Customs and import duties may be levied by your local government.

 

Return shipping and Damage claims

Return and exchange

In the unlikely event that an item does not meet your expectations, you can return or exchange it within 14 days of receipt, if it is unused and in its original packaging.

You will need to pay all return postage costs, import duties and customs fee unless agreed otherwise due to the nature of your complaint. Once your return is received, inspected and it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damage claims

MONO SHOP accepts damage claims within 14 days. After 14 days damage claims can no longer be accepted. Original (damaged) goods and packaging need to be kept and handled according to MONO JAPAN online shop instructions.

We will not accept: Items that are not in their original condition and/or packaging.

Net Orders Checkout

Item Price Qty Total
Subtotal €0.00
Shipping
Total

Shipping Address

Shipping Methods